We answer the most frequently asked questions!
BOOKING AND DEPOSIT
- By sending an e-mail to the e-mail address info@hotelfranca.net
- By calling +39 0544.975100
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Directly on the site, you can make your quote, check the best available price until you independently conclude your booking
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By filling out the request form and following the indications given
You no longer find the classic price list on the site because our rates have become “flexible”: they take into account multiple factors to allow you to always find the offer closest to what you are looking for.
Discounts are available for children based on age and type of room.
We accept all payment systems, checks, debit cards, credit cards with the exception of American Express, cash in compliance with the limits of Italian regulations and wire transfers.
HOTEL SERVICES
We do our best to make ready your room at 11.00 am on the day of arrival. In case you need to plan your arrival before this time, you can start using all our services, sunbathe by the pool or go to the beach. On your return you will find your suitcases in your room.
Of course, if we have the opportunity to extend your stay we will gladly do so. If you made your reservation on the site, you can enter the booking code and change how you prefer your stay based on the availability of the moment. You can always contact us by phone and we will look for the best solution together.
Yes, breakfast is included from the second day of arrival to the morning of departure.
All bedrooms are air conditioned. It works only with the windows closed and and with the room card inserted. Each room has a display from which you can adjust the temperature.
Of course, you only need to register on the hotel network.
If you need to arrive from the airport we can organize your arrival at the hotel or we can book a taxi to take you to the hotel from the train or bus station. Contact us and we will help you.
The main services such as reception, bar and restaurant are located on the ground floor in the absence of architectural barriers. The lift is large enough for standard wheelchairs. In the hotel there are two larger rooms with bathrooms equipped with grab bars and shower with seat. The only barrier is located at the access to the swimming pool, where there are 4 steps.
Bicycles are available to all guests for a maximum of 3 hours until exhaustion. Customers who book with the Top formula, will have reserved bicycles available for the entire period.
Of course, we ask you to report any intolerances or allergies upon arrival, so that we can evaluate alternative proposals together.
OTHER SERVICES
It is open from morning to evening. Sunbeds and umbrellas are freely available. For the safety of guests, we ask you to respect the internal regulations. Dogs or other pets are not allowed by law. The swimming pool is not heated, but exposed to the sun for most of the day.
They are available at the reception. A payment of € 3.00 per day per towel is expected. You can hand them over every evening and collect them clean the following morning. If you book the Living or Top formula, the service is included and you should find it in the room upon your arrival. If you don’t find it, ask for it at the reception.